Return & Refund Policy

We stand behind the quality of our products and want you to shop with confidence. If you are not satisfied with your purchase, please review the policy below.

30-Day Return Request Window

Customers may request a return within 30 days of delivery by contacting our support team through the original email thread associated with the order.

All return requests must include:

• Order number
• Reason for the return request
• Photos or supporting information if applicable

Return Authorization Required

Returns must be approved by our support team before being shipped back.

Once approved, customers must return the product:

• In its original packaging
• Using a trackable shipping service
• To the return address provided by our support representative

Unauthorized returns may be refused.

Non-Returnable Items

For safety, hygiene, and quality-control reasons, the following items are non-returnable and non-refundable:

• Opened or used consumable products
• Products that have been tampered with
• Products returned in unsellable condition

This includes capsules, supplements, powders, and other ingestible or consumable items once opened or used.

Shipping Costs

Original shipping charges are non-refundable unless the return is caused by:

• An incorrect item shipped by us
• A confirmed fulfillment error by our team
• A carrier issue approved through an official shipping claim

Customers are responsible for return shipping costs unless otherwise authorized in writing.

Refund Processing

Once the approved return is received and inspected:

• Eligible refunds will be issued to the original payment method
• Processing times may vary depending on the customer’s financial institution

Refunds are only issued for approved and eligible returned items.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged, incorrect, or appears lost in transit, please contact us promptly so we can review the issue and assist with a carrier claim or resolution process where applicable.

Chargebacks & Payment Disputes

Customers are encouraged to contact our support team directly before initiating a chargeback or bank dispute so we may attempt to resolve the matter promptly and fairly.

Fraudulent or inaccurate chargeback claims may be disputed with supporting order, shipment, and communication records.

Contact Us

For all return, refund, or order-related inquiries, please contact our support team through the original order email thread or via our customer support contact page.